How to De-escalate Angry Encounters at the Reception Desk
How do you deal with angry encounters at the reception desk? In this post, we share tips for de-escalating difficult situations.
How to Implement Radical Support® in Your Workplace
Want to elevate your customer experience? Let’s discuss how to provide your customers with Radical Support® so that they continue to stick around.
How to Use Chatbots to Revolutionize Your Customer Service
Would you like to improve your customer experience? The answer is chatbots. Here, we discuss how to use chatbots for customer service.
Customer Service Trends You Need to Know
What are the top customer service trends for 2022? In this post, we predict how customer service will evolve over the next year.
Customer Support Trends We’ve Been Following
If you want to build a customer-focused culture, you need to stay on top of customer support trends. Here are the trends we’re following in 2021.
5 Customer Support Metrics to Monitor
These five customer support metrics may not show up on your help desk dashboard, but they can give you a ton of insight into how well your customer support operations are working.
4 Simple Tactics That Put Contact Tracing on Autopilot
Simple contact tracing methods for the office leverage the power of tools you may already be using to keep better track of who has contact with whom.
5 Best Visitor Management Practices for Retirement Homes
The best visitor management for retirement homes includes initiatives to optimize privacy, safety, and administrative efficiency.
Credit: Transport Executive
Attracting the Best Job Candidates: 4 Subtle Factors That May Tip the Scales in Your Favor
To attract the best applicants, smart companies take advantage of every opportunity to make a good impression.
Why We Respond to All of Our Reviews (Positive and Negative)
Responding to every online review is time consuming, but it’s an integral part of responsive customer support. Here’s why.
Here’s What Happens When Your CEO Takes Customer Calls
Many companies are happy to pay lip service to the idea of being customer-centric.
It makes sense: Companies exist to fill customer needs. If you don’t focus on those needs, your business will struggle.
That’s why most companies are smart…